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Call Center Agent

Tradeline Stores
Heliopolis, Cairo

Call Center Agent

Heliopolis, CairoPosted 1 month ago
112Applicants for6 open positions
  • 105Viewed
  • 13In Consideration
  • 33Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
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Skills And Tools:

Job Description

Job Description: 

  • Rotational Shift basis 8 hour including 1 hour break
  • 1 day off per week
  • Accepted candidates will attend an induction (training before login)

Duties and Responsibility : 

  • Answering incoming calls in a timely manner.
  • Provide customers with service in a friendly, confident and knowledgeable manner.
  • Communicate with other departments all relevant customer inquiries if applicable.
  • Identify and escalate issues to supervisors
  • Upsell products and services
  • Complete call logs and reports
     

Work Location:  Masr El Gdida

Job Requirements

  • Bachelor degree required fresh grads are welcomed.
  • Gender: any
  • Solid Informations about Apple Product is a must.
  • Previous experience with call center is a must.
  • Excellent communication and presentation skills
  • English Language proficiency :Excellent

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