As a FENDI Ambassador you will be responsible to provide an elevate and luxurious customer journey to each client through Brand DNA Discovery, building loyalty and recruit new clients to achieve and exceed individual and store sales goals.Main ResponsibilitiesLead individual sales and achieve performance targets and KPISEngage in upselling, cross selling and multiple selling for all product categoriesGrant an outstanding service to the clients in compliance with the company guidelinesStrengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tooManage customer service quality, to meet customer expectations by offering professionalism and human touchCorrectly operate the retail IT system for stock transfers, payments, stock inquiries and customer database inputSupport the store operations activities.Profiles2+ years’ experience in Fashion/Luxury salesBachelor’s Degree or equivalent is preferredPassion for retail and fashion trendsExcellent communication skills, self-reliant, friendly and patientOrganization, professionalism, self-confidenceFluent English, additional languages will be a plus.