Call Center Specialist

Your job in brief: As a Call Center Specialist, you'll have the chance to transform challenging experiences into meaningful and rewarding interactions. Each call or message presents an opportunity to create an exceptional first impression for prospects or leave a lasting positive impression on customers in a way that we really take care of them and turn things around.What you’ll do:Handle inbound, outbound calls, and chats.Present the company services in a structured and professional manner, while also thinking out of the box to address unique scenarios.Investigate customer concerns and complaints, provide effective solutions to resolve themTrack customer feedback and comments to generate new ideas for the marketing and development teamProcess customer payments and adjustments to maintain financial accountsWhat you'll bring along:Excellent command of spoken and written EnglishOutstanding communication and persuasion skillsAbility to handle a high volume of calls and chats while maintaining quality and efficiencyFlexibility to work in shifts, including weekends and holidaysFamiliarity with CRM and helpdesk software, such as Ziwo, is a plusWhat you'll gain:Learning opportunities and working with state-of-the-art softwareFriendly environment, intelligent colleagues, and inspiring mentorsCompany culture of constant experimentation, strong bias for moving fast, and obsession for mapping every detailWe pay for performance, and rapidly promote for superior ability. We also un-hire mediocre performers decisively