Guest Relation Agent

Alfa Medical GroupJob PurposeProvides the maximum delighted customer experience in the branch through handling inquiries and solving all potential complaint(s).Technical AccountabilitiesHandling Branch PatientsWelcomes walk-in patients in the branch and offer assistance to ensure delighted customer experience.Attends to special guests (VIPs), guides and answers to their Inquiries to ensure proper ALFA Scan representation.Interferes with the Receptionists in case any delay is taking place to ensure the lowest Waiting Time.stays connected with the customers during their journey inside the branch to ensures all processes are up to standards in Alfa Scan branches.Guide and endorse customer to record their feedback on the Feedback Stand to ensure reflecting the true customers satisfaction.Potential Complaints Handling Approaches potential angry customer or customer with more than average waiting time to interfere, absorb customer negative energy and resolve customer issue to ensures excellent service standards.Interferes with the branch different departments in case of related customer complaints to excellent customer experience.Administrative AccountabilitiesManagerial AccountabilitiesMeasuresAttendanceAppearanceFeedback Stand ScoreNPSCommunication and working relationshipsDaily verbal/ written/ phone communication with all internal concerned team leaders.Job latitude / decision making authorityWorks within defined policies procedures and work processes.Knowledge, Skills And Abilities (KSA's)Bachelor Degree from an accredited Universityfresh GraduateProfessional skills in Arabic and English language both spoken and writtenProfessional communication, and influencing skills.Strong PC skills in MS officeCompetenciesAdaptabilityCustomer CentricityQuality Orientation