Field Service Engineer

OverviewInstallation, Service, and support of Rapiscan X-RAY screening systems in Egypt & Africa. This role will have primary responsibility for supporting all X-ray and Trace product lines of Rapiscan systems deployed across multiple projects.ResponsibilitiesWorking on Rapiscan’s Product Line:Installation, commissioning and service support of Rapiscan’s X-ray and Trace systems in Egypt & Africa.Carry out service site surveys prior to installations and professional site reports.Fitting, system diagnosis, troubleshooting and fault finding on Detection systems & sub systems, carrying out the repair, maintenance and overhaul as necessary elements of Detection systems and escalation for rectification of system issues.Documentation: Completing technical documentation including service reports, engineering change requests & inputting service data to a simple functional database, Ensure timely completion of Field Modification Instructions and Planned Maintenance, corrective repair and Service inspections documentation Carries out all preventive and corrective maintenance works and attends all call-outs. Detailed failure analysis activities, including investigation / reporting / resolutionSpare parts recommendations to management for different service levels or periodic service intervalsMakes sure to submit service reports and non-conformance reports as required without delayGive regular feedback to Engineering, Product Line Management and QA as part of our continuous improvement programme. Take part in other departmental ad-hoc duties when required including special projects.Customer skills: Daily interface with operators, technicians and BHS managers on equipment status issues.Adhere to all Health & Safety requirements of the company and at customer’s site.Responsible for all technical decisions.Reach out to Engineering / PLM on technical matters when needed.Be the focal point in case of requests or disputes. Formulate and close a technical Incident Report.Raise Change Requests/Implement/Close as required.Responsible for distributing information to team members and request permission from stakeholders to complete planned work.provide recommendations to improve work and ensure availability of maintained equipmentAttend technical meetings upon request.Report to Service Manager.Completes all scheduled maintenance within required deadlines.Documents all maintenance and repair work submitting paperwork in required time frame.Order, install, and return parts per regulation.Maintain a safe/clean work environment and ensure company safety procedures and product workmanship procedures are adhered to.Effective time management and personal organization.Other Duties: Any other reasonable duties as directed by management.Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork Demonstrate behavior consistent with the company’s Code of Ethics and ConductIt is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problemDuties may be modified or assigned at any time to meet the needs of the business.QualificationsA strong communication skill with excellent written and oral ability. Able to clearly articulate both the Product and Process to any Customer or Programme Stakeholder.Experience with installing, configuring, and troubleshooting MS Windows based servers and workstations highly desirable.Knowledge of high-end X-ray systems (RTT/ETD/BPI) or computed tomography a major advantageExperience programming PLC’s an advantage.Have excellent ability to trouble-shoot complex systems and logically work through problems.Must have experience in a field service engineer role.Flexible during times of change and reacts to project adjustments promptly and efficiently. Willingness to travel extensively at short notice and stay for extended periods (up to one month) as and when required.Must be self-motivated and work well under pressure.Strong aptitude to learn.Ability to obtain airport security pass. BSc in Electrical or Mechanical Engineering.Post graduate qualification in Electrical engineering is desirable.A recognised qualification in an IT (Microsoft, cisco etc) a plus.A good general knowledge of mechanical, electrical, civil, hydraulic, electronics or complex electro-mechanical equipment or systems. Or knowledge of HV Systems i.e. Medical or Industrial engineering discipline.3-4 years of experience in field service environment, x-ray industry is highly desired.Must have knowledge of electronic and mechanical assemblies, as well as wiring diagrams and schematics.Familiarity with test equipment (DVM) and experience with high voltage and x-ray producing equipment preferred.Maintain clear and concise business communication proficiency, both oral and writtenDetail oriented, well organized, and self-motivated with strong interpersonal skillsComputer literate: competency in use of programs within MS Office Suite and aptitude for learning specialized software programs.Must be team player with ability to work under pressure in fast-paced environment with minimal oversight.Flexible schedule based on locations’ contractual operational; non-standard hours including on-call, weekends and holidays required.OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.