Restaurant Supervisor

Mandarin Oriental Hotel GroupMandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.Mandarin Oriental, DohaMandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.At Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guest’s expectations.Main ResponsibilitiesHave a very good understanding of the outlet’s concept and food and beverage offerings and be able to verbally explain those to guests and to train colleagues on themOversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally involving himself in all required aspects of the sequence of serviceMaintain a great synergy between IZU and IZU Bistro to assure maximum efficiencyProvide direction and support to all restaurant colleagues at any time, particularly during the operational hoursSupport the Restaurant Manager when required to train colleagues in accordance with the applicable standards and policiesFollow his side duty schedule and assure all tasks are completed at all times in a timely mannerAssure the back and front of house areas in the restaurant are clean and tidy at all timesConstantly identify areas for improvement in service and food and beverage quality through guest comments, comment cards and guest incident reports and share observations and recommendations with the Restaurant ManagerRequirementsA minimum of 2 years of experience working in a high volume restaurantAbility to understand guest needs and to deliver superior customer serviceFamiliar with restaurant point of sales and cashiering procedures is preferredPerform job with attention to details and the ability to organize and handle multiple tasksKnowledge of Fine Dining service procedures and standards as well as casual dining proceduresSupport managers on classroom style training and on the jobProven ability to successfully support the management to motivate and lead a diverse teamGood verbal and written communication skills in English