Fairmont Ambassador

Job DescriptionCompany Description#BeLimitlessWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESSResponsibilitiesJob DescriptionReporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following:Consistently offer professional, friendly and engaging serviceGreet all guests as they enter and exit the hotel while ensuring service standards are followedEngage in conversation with first time visitors, showing them the lobby and offering directions as requiredAssist guests regarding hotel facilities and promotions in an informative and helpful wayTo follow department policies, procedures and service standardsTo follow all safety policies Other duties as assignedQualificationsQualifications:Previous guest service experience requiredMust possess a professional presentationMust possess outstanding guest services skills and sophisticated verbal communication skillsStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast paced environmentAbility to work cohesively as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times Physical Aspects of Position (include but are not limited to): Frequent standing and walking throughout shiftOccasional kneeling, pushing, pulling, liftingOccasional ascending or descending ladders, stairs and ramps