Global Process Owner – Work Order Debrief and FSE

SMITHS DETECTION MAKING THE WORLD A SAFER PLACEEvery minute of every day, in nearly every country across the globe, Smiths Detection people and technology make the world a safer place. We safeguard people, business and infrastructure with the latest innovations and screening technology for aviation, ports, borders, defense, and security across 55 countries around the globe Life At Smiths – Global leader: We impact critical systems every day with sites in 17 countries and six centers of research excellence. From pioneering to powering life-changing innovation, we’re delivering threat detection and screening solutions to safeguard the world from threat Digital growth: A key part of our capability is the integration of digital technology across our business and our operations in more than 55 countries, will be critical to our continued success Exciting opportunities: Our growth is creating exciting opportunities to work with experts in physics, chemistry, electronics, mechanics, production, computer science, and AIML International environment: With some projects, work requires global collaboration and the potential to travel and grow with the business https://youtu.be/JiF8pOeYir4?si=VMbssozgqYp0qaUYJob DescriptionWe have an amazing full-time opportunity right now to join our Global Service Department as a Global Process Owner relating to Work Order Debrief and FSE. This is a critical position where you will be expected to take in the Voice of Customer (FSE’s and Service Manager), turning their voice into action to continuously improve the system. Successful candidate will closely work with the network of Service Max champions around the world, to help ensuring the knowledge of new upgrades. We are looking for someone with drive, energy, and self -motivation, who is passionate about continuous improvement. NB: Experience with Salesforce Lightning and Service max platform is required. Join us and we’ll help build your career, offering excellent opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.Duties and Responsibilities Attend weekly GPO calls. - Review of enhancements (med, large) following the gated process, Plan, prioritize and solicit feedback. - Hold regular calls across all time zones to gain feedback from FSE’s and team leaders on pain points, what’s working well, and what needs to be improved. - Define enhancements and work with GPO and BIS team to build, test and deliver. - Redefine process as required and assist in the build out of new training materials related to enhancements and project in their work stream. - Communicate and flow down completed upgrades and enhancements to Service Max Champions and Service Managers. - Monitoring of critical key performance indicators, identifying risks or areas of improvement, utilizing trending analytics. - Liaise with the global field service leadership across each region to plan and foster adoption of new ways of working with the goal of realizing concrete benefits within the field operations, through the utilization of the service management system. - Create and assure an implementation path as well as follow up mechanisms to validate committed actions. - Create and deliver ad hoc analysis and solutions together with areas, structuring information to achieve high impact across decision takers. - Comply with all applicable [Germany/US/Canadian/UK/other] export control and security regulations. - Comply with and ensure department compliance with Company health, safety, and environmental policies.The Individual Proficient and analytical, communication and organizational skills. - Data Focused, Strong Analytical skill set. - Results-driven and ability to handle multiple projects. - Ability to develop creative and innovative ways to improve business processes. - Demonstrated initiative to solve operational challenges and the ability to maintain good working relations with people of diverse skills and cultural backgrounds. - Ability to travel to meet business objectives. Travel initiative is estimated at 20%. To find out more about life at Smiths Detection check out our LinkedIn page https://www.linkedin.com/company/smiths-detection/life/c58d0d07-ffe6-4a79-aa69-062062454d6d/and follow our story Join us for a great career and competitive compensation & benefits whilst keeping the world a safer place.Diversity & InclusionWe believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. We have several employee-led Employee Resources Groups (women@work, Black Employees Network, Veterans, Pride Network) providing support, enhancing career development, and contributing to personal development in the work environment and beyond. At no time during the hiring process will Smiths Detection, Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (www.smithsdetection.com/careers)or LinkedIn. #Smiths