Collection Officer

Role PurposeEnsure the company achieves its financial goals and improve the cash flow by reducing the outstanding receivables.Job Accountabilities & ActivitiesCollection operations Align with the leasing office on the various procedures that they need to be followed when the contract is signed Build good relationship with client finance team to speed up the collection process Review each account to determine the best way to approach the client, and then executing a plan for collection Extend collection efforts by calls, visits or sending periodic email reminders in professional manner while keeping and improving customer relations Conduct periodic reviews and devise a plan to improve the weekly collections Resolving customer billing problems and reducing accounts receivable delinquency Identify issues attributing to account delinquency and discuss them with management Ensure any corrections or adjustments are approved as per the authority matrix and reflected in the system in coordination with the accounting team. Co-ordinate with internal departments to align membership data & premium calculation to help the department get the premiums on time Reviewing open accounts for collection efforts. Coordinating with Accounts Department and following up payment status Ensure monthly statements are despatched to all customers and follow up on any queries arising, by reconciling customer accounts and maintaining accurate customer ledgers. Perform data cleansing on historical data to ensure accuracy and intercompany trading partner numbers on all transactions.Reporting Assist in providing all AR audit schedules, VAT reports and other balance sheet schedules as required. Monitor invoicing and report on invoices delayed / missed. Inform stakeholders of the daily achievements to give visibility on any delinquencies Release a weekly report showing the efforts extended during the week Release a monthly report to the management to show the cash flow outlook and future collection plansEducation & CertificationsBachelor’s degree in Accounting, Finance or related field.Required Years Of ExperienceMinimum of 3 years’ experience in relevant field