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Technical Support Analyst

Cairo, Egypt

Technical Support Analyst

Cairo, EgyptPosted 26 days ago
16People have clicked1 open position

Job Details

Experience Needed:
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Job Description

  • Serve as the first point of contact for end users seeking technical assistance.
  • Perform remote troubleshooting through diagnostic techniques.
  • Determine the best solution based on the issue and details provided by end users.
  • Record events and problems and their resolution in logs.
  • Diagnosing and solving hardware/software faults.

  • University degree in Computer Engineering, Computer Sciences.
  • 1-3 years of experience in the same field.
  • Experience in MS Active Directory, DNS, DHCP.
  • Experience in Client PC connectivity - Ethernet, TCP/IP, and VPN, including physical connection (cables, switches, access points, routers) and logical/ software

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