A subsidiary of Al Ahly Capital, Al Ahly Momkn is a fast-evolving Fin-tech company committed to promoting secure, convenient & seamless payment solutions and financial services for business owners, service providers and consumers across Egypt.At Al Ahly Momkn, we foster a culture of innovation, collaboration, and personal growth.We believe in empowering our employees to unleash their full potential and make a real impact in their roles. As part of our team, youll have the opportunity to work on exciting projects, learn from industry experts, and be part of a supportive and inclusive community.Manage first line support, application support, & technical configuration teams. Define, Measure and Meet Key Operational Metrics. Establish strategic direction for the responsible functions, by anticipating changes required for the future. Partner with and Influence Stakeholders to Promote Simplification, Standardization and Innovation. Maintain the applications’ availability on 99.5%, in addition to enhance the different services’ success ratio. Maintain Logs, Documentation and Reports of Activities. Develop the needed operational processes to enhance the business environment across the organization. Provide the needed technical as well as management mentoring, coaching and support for the Technical support teams’ members. Communicate internally with Technical Development, Business Development, PMO, sales, marketing, HR, and finance departments’ heads to clarify and finally to approve the on-going projects’ or incidents solutions and way forwards. Communicate externally with e-payments providers, as well as sub-aggregators, during incidents to speed up corrective solutions, and service recovery. Ensure to meet internal and external SLA during incidents, as well as services’ configurations delivery. Ensure to automate all operational activities. Accept challenging projects and situations, also seek to directly and indirectly influence senior management with innovative approaches. Act quickly and decisively in any Application related crises or time-sensitive situations. Perform feasibility studies for different upgrade projects, conversions and improvements from operational perspectives. RequirementsBSc in computer science or a relevant field. 10+ years of experience, 2+ years of experience in a similar role. Strong Knowledge in DBMS, SQL, PL/SQL, APIs calls (Json, XML). Fair Knowledge in Java, .Net programing languages. Strong Knowledge in Shell and Perl scripts. Strong Knowledge in system administration Linux & Windows servers. Excellent troubleshooting skills. Organized & highly focused attention to Details. Excellent analytical skills (listening, questioning, challenging etc.). Strong management skills. Strong result oriented and customer focused mentality. Excellent communication skills. BenefitsEmbark on an exciting journey with the Fintech Experts. Join a workplace that actively encourages and supports all talents. A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self. Join us in our mission to accelerate financial inclusion and make financial freedom accessible to all