IT Services Engineer

???? Join the Smart Technology Solutions Crew! ????Smart Technology Solutions, is a company that provides businesses and people with information technology support services. We have a huge client base in the MENA region, with our headquarters in Jeddah and offices in Riyadh and Africa.Our senior management staff is mostly made up of people who have worked here in junior positions. We'll provide you with not only a job but also an environment in which you may learn and grow. We're looking for people that are passionate about Learning, Training, development, help, Support, internal team service, and Customer Service. people who know how to have fun but also deliver great results. People who can embrace change easily and be very committed and determined.If this sounds like you, then we want you!???? About Us:We're a lively team that believes in growing our own timber. Most of our senior squad started right where you might - in the junior ranks! We promise not only a job but a journey filled with learning, laughs, and lots of coffee. We value people who are passionate about growth, support, and, of course, top-tier customer service. If you're about embracing change with a smile and tackling challenges with gusto, then gear up to join us!Summary:Hey there, Tech Aficionados! We're on a quest for an IT dynamo who loves diving into digital adventures. If you're the kind who thrives on solving tech puzzles, streamlining systems, and sprinkling a bit of tech magic on everything you touch, then you might just be the wizard we need! Join us and let's ride the tech wave together!????️ Responsibilities: Your Daily Tech Quests???? Customer Service: Be the superhero who handles client requests and orchestrates the ServiceDesk symphony.???? Collaboration Extraordinaire: Work with other tech maestros to ensure all systems are singing in harmony.???? MSP Procurement Wizard: Wave your wand and send quotations flying to our clients with style and speed.???? Feedback and Reporting Guru: Provide the scoop on network and system performance to the senior management team.???? Technical Support Maverick: Take charge of administrating all management network and systems tools like a boss.???? Network and Systems Designer: Craft, implement, and maintain the digital playground where all our tech dreams come true.???? Troubleshooting Detective: Dive into the tech trenches to diagnose and resolve any hardware or software mysteries.???? Hardware Hero: Swap out any cranky network components and get us back on track.???? Software Savvy: Keep those email apps and virus protection programs purring like kittens.????‍???? Senior ServiceDesk Supervisor: Tackle those escalated issues and bring peace to the tech realm.???? Issue Escalator: When things get tricky, you know just who to call in the big tech leagues.???? Qualifications: Your Toolbox of Marvels???? Experience Galore: 4 years of diving into tech oceans and coming out with pearls of wisdom.???? Learning Enthusiast: Always on the hunt for new skills, experiences, and giggles.???? Communication Whiz: You can chat, persuade, and explain like a storytelling maestro.????️ Business Awareness: You've got a sixth sense for the business world and how tech fits into it.???? Team Player: You play well with others, sharing toys and tech tips with glee.???? Negotiation Ninja: Whether it's time, resources, or snacks, you negotiate like a pro.???? Multi-tasking Maestro: Juggle tasks like you were born in a tech circus.Education and Certifications: Your Learning Loot???? Bachelor's Degree: In Information Technology or Computer Engineering - you know your stuff!???? Certification Bonanza: MS-721, AZ-140, MS-700, AI-102, AZ-104, DP-203, AZ-500, VMware Certified Technical Associate, CompTIA Cloud+, MS-220, Prince2 Agile Foundation, and more – it's like alphabet soup, but way cooler.Our Core Values:DELIVER WOW THROUGH SERVICEEMBRACE AND DRIVE CHANGECREATE FUN AND A LITTLE WEIRDNESSBE ADVENTUROUS, CREATIVE, AND OPEN-MINDEDPURSUE GROWTH AND LEARNINGBUILD OPEN AND HONEST RELATIONSHIPS WITH HUMAN COMMUNICATIONBUILD A POSITIVE TEAM AND FAMILY SPIRITDO MORE WITH LESSBE PASSIONATE AND DETERMINEDBE HUMBLE#WeSeeEqual at SMART:We celebrate diversity like it's the festival of the year! We're an equal opportunity employer with a kaleidoscope of brilliant minds from different walks of life. Ready to bring your unique sparkle to our galaxy?Our Core Values:???? DELIVER WOW THROUGH SERVICE???? EMBRACE AND DRIVE CHANGE???? CREATE FUN AND A LITTLE WEIRDNESS???? BE ADVENTUROUS, CREATIVE, AND OPEN-MINDED???? PURSUE GROWTH AND LEARNING???? BUILD OPEN AND HONEST RELATIONSHIPS WITH HUMAN COMMUNICATION????‍????‍???? BUILD A POSITIVE TEAM AND FAMILY SPIRIT???? DO MORE WITH LESS???? BE PASSIONATE AND DETERMINED???? BE HUMBLE???? Our Vision:We are the wizards of tech, providing Extremely Trusted & Fun Technology solutions! Our mission? To exceed expectations with a human touch. We're a close-knit family dedicated to supporting our Team, Partners, and Clients. Covering the Middle East and Africa, we aim to dominate IT Services for small and mid-sized businesses with our one-stop-shop solutions. Ready to join us on this exhilarating ride?So, if you're brimming with enthusiasm, skills, and a dash of humor, send us your application! Let's make the digital world a better, smarter place together! ????????????