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Job Description
We are seeking a skilled IIB (IBM Integration Bus) Support Engineer with strong expertise in IBM Connect and API management. The ideal candidate will provide technical support, troubleshooting, and maintenance of integration solutions using IBM IIB, ensuring smooth operation of the API ecosystem. They will also collaborate with development teams to resolve complex integration issues and ensure high availability and performance.Key ResponsibilitiesProvide day-to-day support for IBM Integration Bus (IIB) environments, including monitoring, incident resolution, and performance tuning.Collaborate with development teams to troubleshoot and resolve integration and API issues.Manage and support IBM Connect-based integrations, ensuring stability and security.Deploy and manage APIs in IBM IIB, monitoring API performance and resolving any failures or inconsistencies.Assist in the implementation of new integration solutions and API services, ensuring alignment with business needs.Perform root cause analysis for system failures and propose preventive measures to avoid future outages.Maintain system documentation, including troubleshooting guides, best practices, and operational processes.Work closely with cross-functional teams to ensure the seamless integration of systems.Participate in on-call support rotation and assist in major incident management.Key QualificationsExperience: 3+ years of experience in IIB (IBM Integration Bus) support.Technical Skills:Strong expertise with IBM Connect and API Management.Experience in integration, deployment, and troubleshooting using IBM IIB.Knowledge of middleware solutions and integration patterns.Familiarity with WebSphere MQ, DataPower, and related IBM middleware technologies.Understanding of RESTful and SOAP-based web services.Proficiency in troubleshooting and root cause analysis.Soft Skills:Strong problem-solving skills with a focus on customer satisfaction.Excellent communication and collaboration abilities.Ability to work under pressure in a fast-paced environment.Preferred QualificationsExperience with cloud integration platforms (e.g., IBM Cloud).Knowledge of DevOps practices and automation tools.Certification in IBM Integration Bus or related technologies.
