QNB2702-Manager Card Risk Issuing (Qatarization)

About QNBEstablished in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.QNB Group has an active community support program and sponsors various social, educational and sporting events.SummaryThe Manager Card Risk Issuing will be primarily responsible for monitoring the available proprietary and third-party card fraud monitoring systems, and act as the point of contact to Card customers for potential unrecognized and/or disputed transactions.Responsibilities Liaise with Cardholders to confirm suspected card fraud and take the necessary actions to replace the card and reimburse the cardholder in a timely manner. Liaise with the Head of Card Risk Issuing and Group Head of Operational Risk Fraud Oversight to report information on incurred card losses, and as required, the proposed actions to close the incident and prevent re-occurrence. Provide timely and accurate information to external/ internal auditors, Group Compliance, Qatar Central Bank (QCB) officials, and card scheme entities, as and when required. Build and maintain strong and effective relationship with the all other related units to achieve the Group’s goals/ objectives. Communicate with VISA, MasterCard, American Express and other card schemes on specific card fraud issues, as and when required. Monitor the system(s) and examine the same for suspicious Cards transactions. Focus on transactions from identified high categories and risk-rules and classify the same in the watch list if necessary. Contact the concerned cardholder to confirm identified suspicious transactions and put the card in “stop/freeze card” status if required to prevent fraudulent activities. Deal with all customer requests/ complaints in a professional way to bring about a positive outcome. Maintain data standards, including adherence to the Data Protection Act, Payment Card Industry Data Security Standards, and the Group’s policies & procedures. Liaise with technical, applications, and operational staff, to ensure the database integrity and security, as and when necessary.Qualifications Bachelor’s degree Well-informed of the market competitive structure, industry practices and any regulations for cards risk with at least 4 years’ experience in the local environment. Excellent oral and written communication skills in English and Arabic (preferable). Ability to follow standards and procedures, evaluate problems and take appropriate actions. Strong analytical skills. Superior people relationship skills and awareness of risk management concept and practices. Ability to make decisions and follow through with initiatives. Personal integrity and self-management. Outstanding problem solving and decision making skills. Planning, organizing and analytical ability. Results oriented. Ability to lead and work with teams from diverse cultural backgroundsNote: you will be required to attach the following: Resume / CV Copy of Highest Education Certificate