Job DescriptionJob Overview:The Technology Specialist applies their conceptual knowledge of Technology and with a moderate level of guidance and direction from colleagues and leadership, is responsible for solving a range of straightforward Technology problems. They will be responsible for analyzing possible solutions using standard procedures, as well as building knowledge of the company, processes, and customers. The Technology Specialist understands key business drivers and applies this knowledge to solve problems in straightforward situations through analysis of possible solutions using technical experience, judgment, and precedents.ResponsibilitiesKey Tasks and Responsibilities:Apply broad knowledge of IT operations principles, business drivers, and related areas to impact resultsBuild relationships with key functional stakeholders in the business and communicate appropriately with themBroad knowledge of various technologies (Windows 10, Windows 7, MS O365, Active Directory, Cisco UCS, Mobile Device Management, Cyber Security, Networking and Connectivity, Server Support, and Infrastructure Projects)Responsible for day-to-day service operations. This includes providing regular infrastructure maintenance and support, with prompt resolution of issues, off-hours support, and compliance with IT governance and processesProactively use root cause analysis to increase operational efficiencyLiaise with vendors and application teams to drive the root cause analysis and problem resolutionsImpact the quality of operations provided by internal and external operations teamsDirectly affects customer satisfaction through engagement with customers and by providing transparency into operational outcomesQualificationsEssential Qualifications and Education:Minimum Bachelor’s degree in computer science, computer engineering, or related field or equivalent work experience.3+ years of work experience; Work experience can be waived with higher than minimum Degree requirement met Broad technical knowledge of end-user technologies (Windows 10, Windows 7, MS O365, Active Directory, Cisco UCS including WebEx and Jabber)In-depth knowledge of IT infrastructure operations (Networking and Connectivity, Server Support, Infrastructure Projects)Good verbal and written communication skills.Knowledge of Microsoft operating systems and Office suites Ability to solve highly complex, non-routine problems and coordinate troubleshooting efforts from various teams into a cohesive solutionEnhanced root-cause analysis skills, with the ability to identify improvement opportunities in the technology stack, suggest improvements to current processes, and demonstrate a cross-functional approach to problem resolution.Must be able to successfully work on multiple projects simultaneously and work under tight deadlines in a results-oriented environment.