Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovationGeidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the marketOur solutions give any business the chance to get ahead and reach for more no matter their size or maturity.Our technology mirrors our people - Smart, Innovative & Forward Thinkingwww.geidea.netTo maintain competitive advantage as we grow, we are currently looking for a Sales Support ExecutiveResponsibilities include:Monitoring a quality of incoming applications submitted by team. Highlight the UFR and maintain records of rejection reason and frequency for no repetition in future.Ensuring the quality of cases moved to next unit for review while scanned and sent for approval.Sharing quality information flow between sales staff and processing units,Ensure timely processing of cases and releasing them to next queue for action.Keeping team updated by rolling out rejections, approvals, rental collections, and cases in process MIS in a timely manner.Ensure adherence to policies and maintain quality of work.Review and resolve any inconsistencies existing in products and service offerings to customers.Review and improve customer service channel processes to make it simplified and efficient.Monitor, review and optimize revenue streams to avoid revenue leaks from process inefficiency or process methods.Monitor and improve service channels efficiency by identifying the process gaps.Develop new method and process to improve customer experience for card products and services.To maintain an efficient working environmentEnsure smooth flow of information between unit staff & processing unit Our values guide how we think and act - They describe what we care about the mostCustomer first - It’s embedded in our design thinking and customer service approachOpen - Openness allows us to constantly improve and evolveReal - No jargon and no excuses!Bold - Constantly challenging ourselves and our way of thinkingResilient – If we fail, we bounce back stronger than beforeCollaborative - We know that we can achieve a lot more as a teamWe are changing lives by constantly striving for a better solutionClick apply below and become part of the Geidea story