Customer Care Duty Manager (QACC)

Responsibilities:Work together and along with other members of Customer Service department in order to participate in achieving the set targets.Facilitate, monitor and manage email correspondence in reference to Customers with emphasis on timely and professional approach, providing confirmed information at all times.Liaise and communicate with internal departments (Production, Assembly and Service Delivery Team) in order to obtain solid information which needs to be consolidated and passed on to relevant parties.Liaise and follow up with Finance & Contracts department in reference to Catering Agreements, ensuring these are handled and processed in a timely and professional manager.Plan and support menu presentation ensuring all the feedback and requirements are recorded and assigned for appropriate action.Participate in establishing, enhancing and maximizing Customer Service KPIs.Gather customer related data utilizing feedback from Cabin Crew reporting, customer meetings and analysis of computer-generated complaints from the customer. Generate statistical reports in order to better target customer needs and requirements, whilst assist with Voyage reporting mechanisms.Assist and lead Customer Service projects that are profitable, innovative and enhance customer experience.Lead and/or participate in functional initiatives as set out by the supervising manager.Qualifications - ExternalBachelor’s Degree with minimum 4 years of relevant experienceAirline catering experience is a must or catererEssentially an Account Manager within the industry