Job Purpose Jobholders at this level are capable of operating with minimal supervision. They work within guidelines and procedures in order to prepare more complex, specialized or ad-hoc reports in their related field. They contribute to the completion of milestones or operational targets within the assigned functional area. They undertake operational activities including supporting in the development of investigations operational plan, assessing raised investigation cases to prioritize risks, conducting investigation on customs evasions and analyzing received objections and appeals on investigation decisions. Roles And Responsibilities Review developed Customs investigations plans and form a clear understanding of set related objectives and guideline to initiate the development of proper investigation operational plan in line with ZATCA’s overall Strategy Develop investigations operational plan to lead day-to-day investigation activities identifying specific characteristics to focus on during investigation process in line with needs and ZATCA’s overall strategy Set investigators rotation schedule in line with developed investigation operational plan ensuring covering all areas effectively and on-time Review and assess raised investigation cases to classify and prioritize identified risks creating case on system Conduct investigation on customs evasions, fraud, and breaches through different techniques such as post clearance, declaration, valuation, restrictions, etc. to examine relevant evidence in depth and determine the cause liaising with auditors involved in internal referral Evaluate investigation activities to ensure uniformity and standardization based on investigation guidelines and highlight misalignment activities to recommend needed modifications Manage investigators’ activities ensuring proper compliance with investigation operational plan and raise findings to evaluate performance and take needed corrective actions accordingly Receive and analyze objections and appeals on investigation decisions to conduct re-assessment and settlement in line with deadlines, policies and procedures Prepare final assessment report including findings ensuring implementation of results in the system for future reference Consolidate in a report all underlined potential trends and repetitive actions in line with code of ethics and quality standards and dispatch to relevant stakeholders for confirmation Develop investigator’s performance report underlining operational gaps and training needs for improvement and enhancement of investigation activities Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner Escalate complex problems to the relevant person to ensure cases/issues are closed properly Perform other duties as requested Train junior staff on the different job activities to ensure transfer of know-how, when applicable Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow of subordinates/ junior staff Support junior staff or direct reports in order to execute their duties according to set policies and processes Job Qualifications And Requirements Bachelor’s degree in Business Administration or equivalent is required Minimum 2 year of relevant experience