Digital Learning Implementation Specialist - DLIS

Digital Learning Implementation Specialist - DLIS (Teacher training role) - Abu Dhabi LocationPlease note - Relocation to Abu Dhabi is mandatory, as all the schools required to manage are in Abu Dhabi.Engages customers within assigned schools to effectively implement Alef Products and Services in support of student, teacher, school leadership and school success.Customer Service - Builds and maintains customer relationships with school stakeholders, focusing on both school leadership team and teacher relationships to facilitate the effective usage of the Alef Platform to serve their education related needsChampions Alef Education program goals and value propositions for Principals, Teachers, and the overall school communityTrains school leaders to support effective usage of the platform, the platform data, and other features such as the AcademyFacilitates and supports the collection and analysis of student and teacher data using a variety of tools to identify gaps and suggest solutions for improvementDevelops deep understanding of teacher and school leadership needs by anticipating, identifying and promoting opportunities for Alef Education to deliver value added servicesHas an understanding of the competitive landscape within schools and identifies opportunities for Alef Education to better align with the priorities of teachers and school leadersFosters a collaborative culture of open communication, shared ideas and problem solving to enhance teachers’ experience facilitating Alef curriculum and students’ experience learning through itCommunicates complex customer needs and problems to senior leaders, recommending strategies and solutions that support Alef’s ability to deliver value for the schoolsEfficiently manages and/or escalates customer/school support requests, problems and questionsPlatform Utilization & Long Term Adoption -Leads training and support systems that enable teachers’ product utilization and long-term adoptionResponsible for delivering training and support systems that help teachers and students effectively use Alef solutionsDrive change management and adoption of new education strategies, content, and product features, maintaining a theme of Continuous Professional Development (CPD)Understands and manages SLAs and OLAs to ensure product and service performance meets contractual requirements within assigned schoolsEscalates risk and problems as appropriate to support sustainable utilization and adoption goalsReports product issues and problems competently and with appropriate urgency to support sustainable utilization and adoption goalsFacilitates communication among internal teams regarding opportunities that will enhance teacher utilization and adoptionCustomer Success - Aligns education product/service goals and expectations with teacher and school leaders needs and expectations to enable long term product successResponsible for delivering coaching and support strategies that help school leadership, teachers and students effectively improve their use of Alef solutionsEnsure school teachers and administrators receive timely information and are working toward clear goals and action plans in order to proactively manage and improve their classroom experiencesAnalyzes and actions reports to drive user engagement and long term adoption across all assigned schoolsContributes to regular portfolio reviews, identifying progress and improvement opportunities to close performance gapsProvides actionable feedback for improvement/course correction strategies to internal and external teams throughout the organization