IT Business Analyst for Customer Relationship Management specialising in Automotive Industry: Support in the implementation of CRM solutions tailored to optimize automotive sales and after-sales processes, resulting in streamlined operations. The candidate should have thorough knowledge on below CRM capabilities. Lead and Opportunity Management 360-Degree Customer Information Case management Customer Survey Integration with Dynamics 365 for full sales and after sales process Integration with Social Media platforms to capture leads Integration with Contact Centre Solutions (Genesys CX2) Leverage strong project management skills to oversee end-to-end project lifecycles, from requirement gathering to implementation, delivering solutions (Projects/ SCR’s) on time and within budget constraints. Led cross-functional teams in the successful execution of digital initiatives aimed at enhancing customer engagement and boosting sales performance within theautomotive sector. Play a pivotal role in the conceptualization and execution of IT infrastructure projects, ensuring seamless integration and alignment with business objectives. Conduct comprehensive business elicitation sessions to identify key requirements and pain points, driving the development of IT solutions that addressed critical business needs. Collaborate closely with stakeholders at various levels, including senior management, department heads, and external vendors, fostering strong relationships and ensuring alignment of IT initiatives with business strategies. Manage complex stakeholder dynamics within a group company environment, effectively balancing competing priorities and perspectives to achieve consensus anddrive project success. Facilitate daily huddles to ensure clear communication and alignment among project team members, fostering collaboration and addressing any roadblocks to progress inreal-time. Orchestrate weekly macros to provide a comprehensive overview of project status, milestones achieved, and upcoming tasks, enabling informed decision-making andproactive risk management. Prepare deck for steering committee by synthesizing complex information into concise and impactful presentations. Present progress updates in portfolio sessions led by the Project Management Office (PMO), showcasing project status, timelines, risks, and issues to key stakeholders,ensuring transparency and accountability. Maintain and update the project portfolio repository with accurate and up-to-date information on project status, timelines, risks, and issues, facilitating centralized access to critical project data for stakeholders.