Exclusive Emirati Niche PerfumesThe RoleYou Will Be Responsible ForDeveloping and managing a portfolio of Key Accounts.Achieving monthly sales targets by identifying and developing new customers.Ensuring high levels of customer satisfaction as well as upsell and cross sell potential within existing customers to maximise share of wallet.Coordinating pre-sales and post-sales follow up.Achieving and exceeding weekly and monthly KPIs.Building strong and collaborative relationships with other internal stakeholders.Monitoring market trends and providing regular competitor feedback.Handling inbound calls and emails in a professional manner.Resolving customer inquiries and requests and ensuring strong customer satisfaction.Working with various internal teams to ensure prompt and accurate order processing and delivery.Escalating customer feedback as required.Delivering effective sales skills trainings to the sales teams.Coaching sales teams and helping them in applying training content to real life situations.Ideal ProfileYou have at least 1 year experience within a Customer Service role, ideally within the Perfume & Cosmetics Industry.You possess excellent interpersonal as well as written and verbal communication skills.You are a strong team player who can manage multiple stakeholdersYou are adaptable and thrive in changing environmentsYou are a self-starter and demonstrate a high level of resilienceWhat's on Offer?Fantastic work cultureOpportunity to make a positive impact