Operations Manager

Remote: Jordan, Tunisia, Morocco, Nigeria, South Africa, UAE, QatarPosition SummaryWe are looking for a dynamic and dedicated individual with strong administration skills, and previous experience in managing team operations to join the team as soon as possible. The person we’re looking for will have the initiative, experience and skills required to ensure the smooth running of the operational side of the Alumni Leadership Team’s work to enable the team to focus on strategies to unleash the impact of the 100,000 Teach For All network alumni across the world.The ideal candidate will genuinely love administration, operations and data management; and derive job satisfaction and enjoyment from developing systems and processes which bring ease and efficiency to the team. You will thrive working in a small team environment within a large organization being able to own the administration and logistics for the Alumni Leadership Team, and will have the skills to navigate organizational complexity. You will provide proactive, high-quality leadership for team admin and operations. This is a key role in the Alumni Leadership team enabling the team to deliver to exceptional standards and increase our impact.You will enjoy the opportunity to work closely with several team members to support the delivery of their work. You will build strong relationships with key stakeholders across the organization to ensure effectiveness in your role (e.g. Teach For All’s Finance, Communications and Data Teams). You will also share the team’s passion and commitment to developing and connecting alumni leaders across the world.This role will be part of the Alumni Leadership Team reporting directly to the Head of Alumni Leadership, and working on a day to day basis with the five Directors in the team. You will be responsible for leading the following four areas:As the Operations Manager at Teach For All, you will engage in the following and/or similar activities: Serve as the team’s budget manager/liaison, processing expenses & reimbursement for alumni e.g. travel expenses and expenses from the Communities & Connections FundPurchasing flights for alumni through Teach For All’s travel booking system (Concur guest booking feature) and working with external travel companies (e.g. Key Travel)Owning the management, tracking and processing of contracts and invoices for interpretation and other consultants on UpworkTracking team spend against budget, and be able to respond to any queries about the team spending and budgetCollaborate with Finance and the team to ensure Teach For All’s process for managing liabilities for alumni self-organized learning (including use of legal waivers) is up-to-date, and provide training & support to the team and colleagues in other teams who are supporting alumni self-organizing to follow the process. This includes tracking and storing signed waivers.Being the team point of contact with Teach For All’s Finance team to develop and maintain any systems and processes related to any of the above.Support team programmingSupport the set up and maintenance of systems to track and monitor data which enables the team’s work e.g.applications for Teach For All’s Communities & Connections Fundbaseline data about our partner organization’s alumni function, and the support we provide to themSupport Director - Global Alumni Connectivity with operations related to delivering global programmatic partnerships with external organizations e.g. OECD, Steven's InitiativeProvide administrative and operation support to 4 x Regional Directors - Alumni Leadership with their regional programming for alumni e.g. creating application forms, tracking event attendanceSecure and manage interpreters for learning events (virtual/in person) organized by the teamProvide Zoom logistics support on large callsSupport team with communications and marketing of offerings to ensure all Learning Experiences (events), Community activities, and Jobs/ Graduate School opportunities are included in Teach For All communications and updated on the portal and teachforall.org, and post in relevant online channels (Facebook/LinkedIn Groups for Alumni)Manage lists of alumni in Salesforce, ensuring they are kept up-to-date and be able to manipulate the lists for different uses;Support the team to execute a system to transfer the data we’re collecting about alumni via our online platforms (Facebook and LinkedIn groups) to grow our Salesforce database and newsletter subscriber list.Collaborate with the team to efficiently organize program/membership application data, meticulously reviewing form submissions, and establishing a streamlined system for effortless review and selection of applicants.Support the team to respond to daily queries from colleagues about alumni engagement using SalesforceSupport the team to review and edit transcriptions for podcasts and videos.Case Study creationSupport the team to maintain a database of alumni impact stories for the team which will also be used by other teams (e.g. Communications)Regularly populate a template for alumni impact stories when sent content from the team, to help quickly build out a bank of powerful alumni stories that we can share with key stakeholders easily via WhatsApp/Slack and LinkedIn.Team Admin ManagementManaging and leading the improvement of team systems and processes for team meetings and communication; including scheduling meetings across global time zones and organizing the agendaTaking notes at team meetings, compiling into coherent documentation and assigning delivery of actions to appropriate team memberScheduling and organizing the logistics for team professional development (e.g. team DEI fellowship)Owning team reflections processes and celebrations (Birthdays, years of service)Support the Head of Alumni Leadership to create and share timely reports and updates for internal and external use to secure and maintain investment in our workEducation & Technical ExperiencePassion for operations and injecting ease into systems and teamsStrong organizational skills and the ability to assess, prioritize and manage a varied workloadStrong computer literacy – Microsoft Word, Microsoft Outlook, PowerPoint, Excel (intermediate)Proficient in the collection, categorization, and analysis of data, with an ability to create streamlined systems that optimize our data management processes.Excellent use of Salesforce, or similar CRM systemAbility to show initiative and creative thinking to solve problems independently by identifying challenges/areas of improvement and implement solutionsExceptional eye for detailExcellent writing and communication skills. English fluency required. Fluency in other regional languages is a plus.What Teach For All OffersCommitment to cultivating a culture in which all staff members feel they belong, are valued for their contributions, and have an impact on our organization’s progress.Professional and personal enriching experiences that will allow ample opportunities to make a positive impact to the work of Teach For All and beyondComprehensive benefits package designed for your well-being and work-life needs.All roles are 100% remote, with the option for in-office collaboration in some locations.Generous time off and flexible work arrangementsAnd much more!CompensationSalary for this position is competitive and dependent on country of hire, prior work experience and includes a comprehensive benefits package.Work AuthorizationPlease note, this position is not eligible for employment visa sponsorship. All candidates must possess local permanent work authorization/permit in order to be considered.Travel and HoursTravel is possible in accordance with local travel guidelines. Given that we work across different time zones, some non-traditional hours for early or later calls are an expectation of this role.Applications InstructionsIf this opportunity sounds like the next best step in your career, please submit your resume or curriculum vitae (CV) and a one-page letter of motivation in English directly online. Your letter should summarize motivations for your application and how your skills and experience align with this opportunity. We look forward to learning about you and your passion for ensuring educational opportunity for all!Applications are reviewed on a rolling basis. Therefore, candidates are encouraged to apply at their earliest convenience. Our Commitment to Diversity and InclusivenessWe are committed to building a diverse and inclusive organization that inspires individuals of all backgrounds – across nationalities, races, ethnicity, religions, political views, economic backgrounds, sexual orientations, physical disabilities, languages, ages, genders and prior experiences – to bring their full selves to the work of ensuring educational opportunity for all.In order to maximize our effectiveness in fulfilling Teach For All’s mission, we also feel it is important to focus on increasing representation and inclusiveness with respect to two dimensions in particular: we prioritize diversity of geography because this can help us quickly understand and connect with the diverse cultures and geographies of the world. We also prioritize increasing the representation and inclusiveness of team members who themselves have experienced the inequities we’re working to address and share the background (e.g. economic, racial and ethnic, religious) of the most disadvantaged groups in their countries.