Counter Service Manager II Apply Now JobnumberAE03413Closing date06-Apr-2024 Job PurposeTo manage efficiently a team of Counter Service Specialist and handle effectively the Branch counter area in a risk free and customer friendly manner.Ensure adherence by counter staff to policies and processes whilst striving to minimize operational losses.Key Result AreasManage cash counter transactions of the branch. Ensure all cash counter & SSR counter transactions are processed accurately and swiftly and in accordance with the established policies and procedures and regulatory requirements.Proactively managing customer queries at the cash counter and SSR counter to ensure customer satisfaction is maintained at the highest.Endeavour to reduce customer wait time and serve time by efficient and risk free processing of all transaction at the cash counter and SSR counterEffectively manage branch cash levels ensuring optimum utilization of cash on handProvide continuous feedback to Branch Operations on process adherence and any observed inconsistencies at both the counters, additionally strive towards identifying through Branch Monthly Exception Reporting MechanismEnsure cash shortage and excess at counter is maintained at minimum zero by being vigilant and alert on any possible internal and external frauds and risks. Additionally, strive towards zero operational losses in respect to transaction processing errorsEnsure adherence to all policies and procedures to ensure an acceptable and satisfactory risk rating of the cash counter and SSR counter area by corporate risk management division.Ensure proactive management and implementation of changes/modification to the processes and policies made by Head OfficeKnowledge, Skills and ExperienceThe job holder should have thorough knowledge of :Counter related functionsSSR related functionsCash managementClearing & CollectionDrafts & Remittances,Suspense / Wash accounts & G/L booking & liquidation,System & Process of the area,Fair knowledge of RBG productsExtensive knowledge of all counter related and dependent process.Excellent knowledge of banks APPM/OPM and other regulatory requirementsMust possess Leadership / Supervisory and excellent communication and interpersonal skillsCollege graduate with 10 year of experience as teller within the banking industry