IT Infrastrucutre & Operations Support Specialist

THIS IS AN ON-SITE POSITIONHelp users resolve issues with Hardware or Software solutions in the respective EMEA cluster or other EMEA region if required. Administer Infrastructure solutions with focus on Servers, Clients, Networks, Software Solutions, Collaboration systems and device peripherals. Activities which include responding to user inquiries, assessing problems in the IT landscape and troubleshooting issues with IT solutions, in physical presence or remotely to supported locations whenever required. Provide support to GDTI Projects and initiatives in the region, sub-region or Fresenius Medical Care location.Perform Service Desk activities supporting users in the respective EMEA Cluster or other EMEA region if requiredExecute Field Support activities in physical presence as requiredEnsure that adequate support is provided to end-users in solving IT support requests and business needsEnsure the installation and maintenance of the necessary IT solutionsMaintain backup solutions, procedures and DR solutions where applicableRespect local and corporate IT Guidelines of your area of responsibility, proactively identifying what needs to be correctedProvide support to IT projects and corporate or local/regional initiativesEnsure cybersecurity vulnerabilities are mitigated on a regular basisPerform improvements, upgrades, patches, reconfigurations and purchases for Hardware and Software solutionsAcknowledge the urgency during critical periods or other urgent requests by prioritizing and ensuring all IT and Business needsRespond to important information requests, critical escalations, and major systems outagesLocal Infrastructure management activities where applicable and Cloud migration support tasksIn-depth knowledge of the Internal Rules, Procedures / Work Instructions and Guidelines of Fresenius Medical Care and applicable to the functionProvide support after business hours and weekends if mutually agreed, established and compliant with local laws and regulationsAnticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on Servers and clients. Escalate incidents as necessaryEnsure helpdesk activities are correctly recorded, routed/dispatched, followed-up and resolved with usersConducting regular inspection and maintenance activities on Hardware and Software solutionsEnsure backups are conducted successfully on schedule and respecting corporate guidelinesHelping with network access for users and visitors in Head Office, and patients and visitors in Clinics respecting correct security levels. If required, provide technical support with hardware installation or issues with network devicesSystem Administration: perform upgrades and maintenance activities when requiredConfigure, install and troubleshoot Operating Systems and Applications in Servers and ClientsHardware lifecycle management: Monitor the return and safe storage of existing hardware until final disposal or destructionEnsure compliance related guidelines are being implemented or monitoredMeet SLA’s and related KPI’s for key services and activitiesParticipate in corporate training sessions and certifications when requiredEducation:Bachelor’s degree or equivalent work experience in IT Support Operations and Field Services Industry recognized IT trainings and certifications are a plusExperience and Required Skillset:5+ years of IT Service Desk, Field Support and System Administration work experience3+ years of Project Management working experienceHealthcare experience preferredTeam player; dynamic and proactiveGood communication skills, both written and verbal with good ability to understand the needs of users, both technical and non-technical.Organized and structured approach to tasks and deadlines. Able to focus on priorities under pressure and self-manage high volume workloads.Ability to explain complex IT issues in a clear way to Business stakeholders