Support account manager South Africa/Africa Coverage

About NetApp We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas. What is your great idea?"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEO Job Summary As a Support Account Manager, you'll oversee support and service activities for designated customers and partners across Africa and the Middle East. Utilizing your technical competencies and communication skills, you'll provide personalized, proactive, and reactive support services in local languages. This role is critical to the assigned Sales Account Team, strengthening the NetApp partner relationship and driving sales by coordinating support activities. Support Account Managers are part of the Customer Success organization, collaborating with NetApp customers, partners, Sales Account Teams, Support Centers, and other organizations. Job Requirements• Excellent written and verbal communication skills in English are mandatory. African language skills are beneficial. • Proven record of working in South Africa and/or other African countries, familiar with the intricacies of the African storage/business market. • Ability to communicate clearly with customers, partners, and sales, representing NetApp Customer Success Organization professionally. • Respectful and inclusive mindset, capable of working with diverse cultural backgrounds, beliefs, and traditions. • Strong interpersonal communication and customer service skills to collaborate with customers, partners, and cross-functional teams, influencing behavior and driving actions. • Escalation/problem management experience, handling conflicts and effectively managing customer expectations. • Integrating diverse perspectives in critical situations for issue resolution. • Managing complex, high-pressure situations, prioritizing tasks and time-management. • Highly organized, capable of multitasking and following tasks through to completion. • Handling a larger number of customers and/or partners simultaneously. • Good technical knowledge in Storage and/or Virtualization Technology, with the ability to quickly acquire new technical knowledge. • Aptitude for learning new technologies and processes, applying them in a customer-facing environment. • Ability to advertise, promote, present, and position SAM Services in sales districts, with partners and potential customers Responsibility• The types of tasks you are responsible for, are a mix of structured and unstructured tasks.• Apply attained experiences and knowledge in facing a variety of challenges.Interaction• Engage with all levels of staff within associated business functions.• Interacts primarily with customer/partner C-Level, senior management within a function and with the technical team on assignment and in escalation situations. Did you know…Statistics show women apply to jobs only when they’re 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you. Why NetApp?In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world’s biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.