Desktop Support Engineer L2

Desktop Support Engineer L2

Full time | Excis Compliance ltd | United Arab Emirates
Posted On 03/01/2024 Work Experience 1-3 years

Job Description

We're currently seeking a Desktop Support Technician to join our team and provide exceptional support to our clients.

Desktop Support Technician provides day-to-day desktop support, receives inbound calls, answers questions, troubleshoots and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.

Tasks may include, but are not limited to:

Responding to client support requests.
Contacting clients to find out the problem.
Troubleshooting hardware and software issues.
Installing and maintaining hardware and computer peripherals.
Installing and upgrading operating systems and computer software.
Troubleshooting networking and connection issues.
Advising on software or hardware upgrades.
Providing basic training in computer operation and management.
Completing job reports and ordering supplies.

Requirements

Proven work experience as Desktop Support Engineer or Support Technician.
Good written and verbal communication skills (Local and English).
Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
Knowledge of popular operating systems, software applications, and remote connection systems: MS Windows, MS office 365, Active Directory, SCCM, DHCP, VPN and others.
Location: First Data, Office 201-202, Building 8, Dubai Outsource Zone, PO Box 502499, Dubai, UAE
Salary: 5800 AED/gross

Benefits

If you're passionate about desktop support, possess excellent communication skills, and have a solid technical background, we'd love to hear from you!
Apply now to join our team