Technical Support Engineer

Job DescriptionWelcome to PyramidBITS: Where Innovation Meets EmpathyIn 2015, three friends turned their dream into reality with PyramidBITS, aiming to help small businesses and startups shine brighter with technology. We're all about using tech to make work smoother and help leaders and teams do their best. Think of us not just as a company, but as a family on a mission, driven by values like moving forward, honesty, empathy, and seeing challenges as chances to grow.Why Choose PyramidBITS? Your Future AwaitsWhy join the PyramidBITS adventure? Because here, we treat our clients like they're part of our team. We dive into their challenges, offering custom tech fixes, whether that's internet solutions, setting up ZOHO & Odoo software, or making sure their data is safe. Our edge? We always pick what's absolutely best for our clients, working with top tech companies without playing favorites.Our Legacy of Excellence and Your Opportunity to ShineWe're really proud of our achievements, like winning the Partner of the Year award from ZOHO not just once, but twice! It's not just about the awards, though; it's about how trusted we are by big names like Zoho, Odoo, and Sophos, proving we're all about quality and trust.Here's what our PyramidBITS family has to say:"PyramidBITS is more than a job; it's where I've grown and seen the real difference my work makes." – Ahmed Mahdy"Here, every challenge is a step toward something amazing. I've grown so much." – Shaimaa Ahmed"This place is special. Our ideas matter, and we all help make things better." – Omar SamyAs a Technical Support Engineer, you will play a crucial role in providing both online and on-ground technical support to our clients. You will be responsible for troubleshooting and resolving technical issues related to firewalls, switches, NAS servers, and other network devices. Additionally, you will be familiar with handling technical support ticketing systems to ensure efficient and effective resolution of client queries.Requirements- Minimum of 2 years of experience as a Technical Support Engineer or similar role.- Strong knowledge of networking devices, including firewalls, switches, and NAS servers from brands like Sophos, QNAP, and TP-Link.- Familiarity with technical support ticketing systems.- Excellent problem-solving and communication skills.- Ability to provide on-ground support when necessary.Benefits- Competitive salary with performance-based bonuses.- Social and medical insurance coverage.- Opportunities for professional growth and development in a dynamic and innovative environment.If you are a skilled Technical Support Engineer looking to make a significant impact in a growing company, we encourage you to apply and join our team at PyramidBITS!