Contribute to a thriving CSSC Back Office team by providing timely and effective technical advice to the incoming inquiries. Provide subject matter expert level technical support by delivering world class Customer Service by handling complex and escalated inquiries/quotations for the customers. Support and guide CSSC Back-office team, provide internal team trainings.Your main responsibilities : Provide technical assistance to Customers regarding the product sizing, applications, system solutions, accessories, installations, prices, etc. assuring the functionality of the solution in practice. Follow up on Customer interactions within set SLA. Process special orders and inquiries in coordination with the suppliers. Support sales teams by handling tenders and projects, include providing dimension, specifications, calculations, time of delivery, operation, and maintenance issues, etc. Identify business opportunities and handover to external sales. Communicate, collaborate, and provide support with the respective product segment or other suppliers, where local problem solving is not available. Act for implementation of the Quality Policy, Environment, and Security of Work to achieve the proposed targets. Support with ad hoc tasks defined by leadership. In cases act as a deputy in a local team setting as defined leadership. Your required skills and experience include: Bachelor’s or master’s Degree or equivalent work experience (minimum of 5+ years of experience) Previous experience with pump application engineering or pump technical support is essential. Knowledge of business structure, products and key market needs to create a successful Customer centric experience. Demonstrate working knowledge SAP (CRM/SD). Familiarity with MS Office applications. Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders. Excellent written and spoken English. Do you want to learn more? If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube , and to get to know some of your future colleagues and why they enjoy working at Grundfos, check out Meet our peopleWe look forward to hearing from you.