Application Support Officer

Job Description

Key Responsibilities:
 Provide general application support and trouble-shooting/problem-solving.
 Insure to solve assigned tickets for the supported systems (24/7 SW) within SLA and ensure optimal customer satisfaction.
 React to high severity technical issues that require immediate attention.
 Trouble-shoot application problems, find solutions, workarounds and communicate solutions to customers.
 Work with multiple teams for the successful resolution of issues and incidents.
 Review and study the vendor contracts, SLA and escalation matrix included.
 Execution of DB scripts/extracts as needed.
 Creating and Marinating the internal work flows using Power Automate.

Skills

Candidate Qualifications:
Business Knowledge/Technical Skills:
 0-3 years of experience in the same position.
 B.Sc. in computer science or equivalent
 Strong Troubleshooting and problem solving skills
 Strong communication skills.
 DB knowledge overview (SQL, Oracle).
 Strong Knowledge in Power apps, Power automate, Power BI, one drive, Share Points
Job Location Cairo, Egypt Job Role Information Technology Years of Experience Min: 0 Max: 3