Company Description Exabyte is a leading IT solutions company based in Egypt for over 25 years. We offer a range of services including system integration, software development, training and development, and consultation services. We are committed to providing innovative solutions to our clients and have a strong presence in the industry. Role Description This is a full-time on-site role for an Information Technology Help Desk position at Exabyte LLC in Cairo, Egypt. The Help Desk professional will be responsible for providing technical assistance and support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of computer systems and network infrastructure. They will also be responsible for maintaining network security and providing excellent customer service to resolve user inquiries. Qualifications Experience in Network Administration and Information TechnologyStrong troubleshooting and problem-solving skillsKnowledge of network security protocols and best practicesExcellent customer service and communication skillsAbility to work well in a team and independentlyRelevant certificationsExperience in providing technical support and help desk servicesAttention to detail and ability to prioritize tasks