Parts Operations Assistant Manager
Job Details
Skills And Tools:
Job Description
The primary focus of the role is to ensure smooth and efficient aftersales spare parts operations, secure parts availability, reduce logistics expenses, to cover market demand on time, support steady revenue generation , achieve customer satisfaction and other department KPI’s.
Main responsibilities:
Aftersales logistics operations management:
Review all shipping documents once received from suppliers.
Keep updated records for all logistics process phases for each shipment.
Communicate with all logistics process stakeholders (suppliers, brokers, treasury, etc.), to facilitate smooth customs clearance.
Provide all technical documents which will be required by GOEIC, NTRA, etc. to get their approval for specific parts, keep an updated data base for all these documents.
Communicate accurate ETA of parts in pipeline to parts sales group periodically, to be cascaded to dealers’ network.
Communicate shipments ETA to warehouse.
Perform shipments costing on system and review system receiving transactions.
Prepare weekly logistics reports.
Communicate with freight forwarders/shipping lines to secure the most proper shipping conditions with best freight cost
Manage all export operations and prepare all required documentation.
Optimize parts pricing to deliver function revenue/profit targets.
Follow up parts catalogue updates process.
Inventory Control management:
Monitor Inventory level & prepare orders to secure parts availability.
Monitor MOS and keep in proper level within KPI
Manage ordering process on SAP MRP system.
Keep smooth parts orders process to different foreign and Local suppliers to fulfill customer demand and replenish NMEG stock to achieve parts sales targets.
Manage stock quality to eliminate obsolescence and keep healthy stock.
Monitor dealers BO on daily basis.
Manage aftersales parts preparation for new model lunch (Parts, Lubricant, Tools, Accessories..etc.)
Deal with customer complaints, solve and do the necessary action to avoid.
Monitor VOR cases , solve and do the necessary actions to avoid
Review parts cost, negotiate prices with suppliers ,do necessary actions to reduce parts cost.
Qualifications & relevant experience:
Bachelor’s degree, logistics/automotive will be preferred.
Min. 5 years of experience in automotive parts operations: Inventory control / logistics
Competencies & skills:
Proficiency in MS office applications
Extensive knowledge of supply chain modules in ERP systems, SAP knowledge is a plus.
Excellent communication skills
Very good command of both written and spoken in English.
Excellent priority and time management skills
Excellent analytical skills, Organized and customer focused.