Patient Experience Officer

Duties And Responsibilities Motivate, inspire and provide guidance to staff Lead the team by setting a good example “role model” Prepare staff schedule and arrange staff duty as per operational needs Check the staff and prepare hospital forms like, (absences, leave, overtime..etc.) Ensure that staff are assisting patients and visitors with cheerful & courteous manner all the time Have an in-depth knowledge of the hospital and the geographical layout of all buildings Supervise daily shift to ensure that work flow is adhering the operations procedure Make daily rounds to ensure outstanding customer care all the time Resolve patients complaints in quick and logic manner to enhance the patient satisfaction and quality of service Support team in resolving customer complaints to enhance the patient satisfaction and quality of service Support new team members in working through induction program, ensure that they have the necessary knowledge to effectively participate in the team Attend codes: White and Mercy Recognize & celebrate team and individual accomplishments & exceptional performance Manage the response process to the incoming inquires via phone and emails to ensure adequate responses within time efficient Handle social media complaints Oversee playrooms Demonstrates compassionate communication skills while providing support and care to the patients as “the patient is the center of our care”. JOB REQUIREMENTS / QUALIFICATIONS : Education: Bachelor’s Degree Certificate in Health/Business Administration or Related Field