Billing Transition Project Coordinator _VOIS

Role Purpose:In charge of transitioning of new customers and solutions into business as usual. To manage tailor-cut implementation models and solutions in an efficient manner, taking part in shaping them.To manage billing services for VGE’s largest customers. To be involved in activities as onboarding of new customers and solutions into BAU.Key accountabilities and decision ownership: In charge of new projects kick off, initiation, planning, execution, and handover processes. Engages with the Customer and Account team to discuss the contracts requirements. Updates stakeholders of the project progress status. Runs projects for the implementation of new system capabilities, new processes, new billing entities Act as a backup for Demand Management Specialist for Mobility Billing – including all the responsibilities Ensures compliance of contractual billing terms. Act as a SPOC for the customer and coordinates the migration of very high profile VGE customers Liaises with Local Markets and coordinates the migration activities. Organizes regular calls with Local Markets to discuss on-boarding issues, capacity and priorities. Is involved in transition of new customers and solutions into business as usual Is involved in implementation and gathering of requirements for new products Follows up contractual investments and incentives offered to the customer Initiates tariff mappings, identifies and investigates special requirements, builds processes to enable billing based on these requirements Performs customer profile analysis & tariff mapping Configures the accounts and tariffs on the billing system Manages implementation related services for several accounts Resolves billing related queries until the customer is BAU Implements new customers onto billing in accordance with product specifications Coordinates with other teams to achieve the projects requirements Core competencies, knowledge and experience: We earn customer loyalty: It starts and ends with the customer. We aspire to be a brand they love, by earning their trust and providing brilliant experiences. We work hard to simplify things for them and deliver what our customers’ want and need, every day We create the future: We think big, taking the right risks to break new ground. We ask ‘what if’ to build amazing products and services for our customers. We are courageous in creating a better future for all We experiment and learn fast: We are always learning. We try things, measure our success, keeping the best and learning from the rest. This is how we move rapidly to grow ourselves and our business We get it done, together: We give and take ownership to make the most of our many talents. We trust each other to get things done. It’s up to each of us to make it happen Technical / Professional Expertise: Minimum of 2 years’ experience in business generally Project Management experience & knowledge is a must Fluent English Additional Language is a plus Excellent computer skills PMP or PRINCE2 Certification is a plus Good knowledge of ITIL Has previously worked in a virtual environment excellent communication - persuasion - negotiation – presentation Strong communication and decision making skills Knowledge of mobile data applications Knowledge in telecommunication systems and industry Practical experience of transforming business requirements to functional capabilities Ability to manage an international and distributed virtual team Team player Enthusiasm for working in an intensive, deadline-driven and high-profile role Excellent Customer relationship management skills with ability to interact at Director level#_VOIS#WeMoveTheWorld#MoveWithUs