Regional Regulatory Affairs Officer

1.Engage in registration process on behalf of the Contractors Licensing department in region

2.Implement updates to registration and licensing procedures based on instructions from Contractors Licensing department

3.Coordinate with Contractors Licensing department for the provision of high quality customer service to contractors in region

4.Conduct survey and provide Contractors Licensing department with customer feedback

5.Communicate messages to contractors on behalf of the Contractors Licensing department

6.Provide Classification criteria to contractors based on instructions from Contractors Classification department

7.Provide timely customer feedback to Contractors Classification department

8.Outline and promote available services to customers and stakeholders in associated regions

9.Engage with establishing relationships with key service providers in region

10.Engage with the roll-out of services in the concerned services in coordination with Service Directors, across the entire industry services offering

11.Provide feedback and input to concerned departments on effectiveness of services in the region and potential improvements that could be introduced

12.Engage with the call center for SCA through the management and coordination with the outsourced provider, and recommending any appropriate actions (e.g. changing the provider) to ensure SCA is provided with the optimal services at the best cost

13.Work alongside concerned stakeholders in SCA to identify their requirements in terms of call center, and define appropriate knowledge required by call center representatives to effectively delivery support to users.

14.Engage with any SCA related work defined by the branch manager to support the regional office services.