F&B Operation Trainer

( 11065 )At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.Behold the dawn of a new, all-encompassing resort experience in Dubai – One&Only One Za’abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.About JobAs an F&B Operational Trainer, your role involves collaborating with the Director of Food and Beverage, Executive Chef, and the entire F&B Team to develop , plan and manage learning and development programs for the Food and Beverage division to meet both the individual and organizational needs.Key Duties And Responsibilities Assist the Director, Food and Beverage and Executive Chef to plan, manage and administer the pre-opening training plans and requirements Work alongside, develop and manage a pool of departmental trainers to ensure that regular and consistent departmental training is delivered to fulfill the needs of all operational departments Promote and inform employees about all training programs Display leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations Helps colleagues identify specific behaviors that will contribute to service excellence Ensure colleagues receive on-going training to understand guest expectations Use effective training methods to ensure colleagues have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills Meet with the departmental trainers on a regular basis to support training efforts Partner with operational leaders to assess if employees demonstrate effective technical and leadership skills Review comment cards, guest satisfaction results and other data to identify areas of improvement Ensure all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision Identify performance gaps and works with managers to develop and implement appropriate training to improve performance Align current training and development programs to effectively impact key business indicators Participate in the development of the Training budget as required Manage department controllable expenses to achieve or exceed budgeted goals Any other tasks / duties as assigned About YouA perfect candidate should have minimum 5 years progressive experience of training in a luxury hotel. Experience creating training content in a hospitality environment preferred. Effective communication skills (both written and verbal). Comfortable in delivering to senior management, at all levels of the organization.. Experience of working in a fast-paced environment. Strong attention to detail, quality and accuracy imperative. Good team player with proven ability to partner with business leaders and to cope with strategies to achieve sales targets, contribution objectives and the efficient use of the resources. Proven team management skills - Leading, motivating and managing assigned team members to effectively deliver learning goals and objectives.Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.