ICT Associate

Job DescriptionNOTE TO CANDIDATES: this is a service contract at the SB-3 level open to nationals of Egypt or candidates who possess a working visa.The PositionUnder the guidance and overall Supervision of the Regional ICT Specialist, the candidate will provide ICT support in the office premises of UNFPA Regional Office (RO)How You Can Make a DifferenceUNFPA is the lead UN agency for delivering a world where every pregnancy is wanted, every childbirth is safe and every young person's potential is fulfilled. UNFPA’s strategic plan (2022-2025), reaffirms the relevance of the current strategic direction of UNFPA and focuses on three transformative results: to end preventable maternal deaths; end unmet need for family planning; and end gender-based violence and harmful practices. These results capture our strategic commitments on accelerating progress towards realizing the ICPD and SDGs in the Decade of Action leading up to 2030. Our strategic plan calls upon UN Member States, organizations and individuals to “build forward better”, while addressing the negative impacts of the Covid-19 pandemic on women’s and girls’ access to sexual and reproductive health and reproductive rights, recover lost gains and realize our goals.In a world where fundamental human rights are at risk, we need principled and ethical staff, who embody these international norms and standards, and who will defend them courageously and with full conviction.UNFPA is seeking candidates that transform, inspire, and deliver high impact and sustained results; we need staff who are transparent, exceptional in how they manage the resources entrusted to them and who commit to deliver excellence in programme results.Job PurposeYou will support the management of the organization’s resources, assisting in implementing ICT standards and applications, managing data, information, and workflow. You will provide ICT and administrative support services and daily technical support to Regional Office staff.You Would Be Responsible ForSupporting the implementation of ICT management systems and strategies; complying with corporate information technology standards for the REGIONAL OFFICE, supporting the use of Enterprise Resource Planning systems for improved business results and improved client services.Ensuring effective functioning of regional Office hardware and software packages; performing technical functions, including assisting with the installation and repair of commercial and in-house hardware and software applications; assisting with routine repairs, application management, maintaining supplies inventory; monitoring of server traffic and performance; provision of support in backing up and restoring files, and virus prevention.Ensuring ICT security through restriction of administrative rights to prevent the loading of unauthorized software; ensuring that UNFPA computer machines passwords and related policies are in line with established corporate standards.Act as a backup on technical support issues when the Regional ICT specialist is on mission\Leave.Support users remotely in Arab States region as needed.Supporting networks administration, including the establishment of offsite backup, back up logs and restoration procedures; trouble-shooting network problems and responding to user needs regarding network access.Providing administrative support by managing software, hardware, and parts, including the maintenance of an up-to-date inventory; maintaining REGIONAL OFFICE databases and providing orientation and coaching to staff; maintaining a library of ICT related reference materials; preparation of statistical reports as required.Perform any other duties as assigned by the ASRO Regional ICT Specialist, International Operations Manager, the Regional Director.EducationQualifications and Experience: Completed Secondary Level Education required.University Degree in Computer Science desirable.Knowledge And ExperienceStrong experience in client support, such as, a Help Desk or User Support Unit.Relevant certifications in hardware and software management and application including Microsoft Certified Professional (MCP); 6 years of relevant working experience, including network administration, support to management of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications;knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and viral protection systems, ERP; LanguagesFluency in English and Arabic; knowledge of other official UN languages, preferably French and/or Spanish, is desirable.ValuesRequired Competencies: Exemplifying integrity, Demonstrating commitment to UNFPA and the UN system, Embracing cultural diversity, Embracing changeFunctional CompetenciesManaging the organization’s resourcesDeveloping ICT standards and applicationsManaging data, information and work flowCore CompetenciesAchieving results,Being accountable,Developing and applying professional expertise/business acumen,Thinking analytically and strategically,Working in teams/managing ourselves and our relationships,Communicating for impact