Our TeamCustomer Success Services (CSS) is looking for experienced Oracle FMW Engineers specialized in SOA and related products and architectures, in on-premises and on Cloud environments. Engineers with experience in installation and configuration in highly available environments, patching, administration and monitoring, troubleshooting, and in the design of SOA and BPM based solutions to cover the requirements transmitted by a customerThese engineers will join Fusion Middleware Global Expertise Center a team that centrally delivers proactive and reactive services for any country across the world.ACS is an organization providing tailored mission critical support services for the full Oracle Product Stack. ACS understands the customer's needs and helps them to increase availability, improve performance, mitigate risk, and save cost. Your OpportunityWe are looking for flexible and open-minded experts, able to work with different technologies, and address complex architectures, on premises, cloud, or Hybrid environments. We look for engineers who can quickly learn and who are willing to work with new and innovative products and solutions, and who are capable to interact and collaborate with people in different teams globally to provide always the best-tailored solution to Oracle customers.ACS offers a professional context where engineers can develop themselves constantly and where they can always be in touch with the most innovative technologies both in on-prem and in cloud environments.Your QualificationsExperience with highly available environments on areas like: installation and configuration, patching, administration, monitoring, troubleshooting.Experience on the design of SOA and BPM based solutions and architectures which cover requirements transmitted by a customer. Functional and Development background will be considered a plus. About products where candidates must demonstrate knowledge, below you have the list.SOA and Integration PaaS Services (SOACS, OIC, …)Oracle Service Bus (OSB)B2BAdaptersBusiness RulesBPEL; CEP; Web Services ManagerBusiness Process Management Suite (BPM Process Composer; Process Spaces; Workspace)BAMRelated Products:WebLogic ServerCoherenceWebTier (Oracle HTTP Server, Oracle WebCache) Our Ideal CandidateIn addition to the technical capabilities, our ideal candidate is a person who could:Deliver high quality technical results to ACS Customers;Understand customer requirements and based on own skills and experience, being able to design the proper architecture using the most appropriate products and design a technical plan to integrate them and implement the technical solution.Analyze, troubleshoot and solve whenever feasible, the issues the customer may face using Oracle products.Identify required/recommended actions on Customer systems as main output of service delivery, based on own knowledge and experience;Escalate at the right time customer issues to Technical Account Manager where relevant;Ensure adherence to internal methodology, tools and quality standards;Actively participate on Services development;Actively collaborate with other engineers in the team or in other teams, to share knowledge, experiences and others, which can benefit ACS Business results.Additional RequirementsUniversity DegreeExcellent communication and technical documentation writing skillsDevelopment background will be valuedFluent English (other additional languages like Spanish and German will be also valued)Availability to travel and work onsite at customers by not less than 50%Availability to work 24x7 Detailed Description and Job Requirements As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor*s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle*s core products, applications, and tools is important. Job: SupportLocation: EG-EG,Egypt-GizaJob Type: Regular Employee HireOrganization: Oracle