Telephone Operator

Job DescriptionCompany Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Job DescriptionEnsure proper functioning of telephone equipment in the hotel at all times and to implement correct telephone operating proceduresHandle any guest complaints and/or remarks; provides a response as soon as possibleHandle phone calls and forward any messages received for the guest.Record and give wake-up calls.Utilizes correct process and procedure when you handling the confidential guest informationTake down and relay messages.Handle fire-alarm procedureKeep abreast of new trends in telephone systemsPromotes the range of services offered by the hotel to increase salesPromotes the loyalty programme, adapting the sales pitch to suit the guest's needsVerify telephone equipment rental charges, long distance chargesIf electronic system is down, to record all-chargeable calls and post them on the guest’s invoiceQualificationsYour experience and skills include:Confident, ambitious and self-motivated individual.Good knowledge of WindowsFluent in the local language; business EnglishExcellent communication and organizational skills and a good team playerAbility to be both proactive and reactiveExcellent organizations skills and ability to find solutionsAble to cope with the pressures of a very busy environmentAdditional InformationSwissotel Al Murooj Dubai, a Resort-style hotel cleverly combining hotel and apartment-style accommodations at the heart of Dubai’s city center.