Senior HIS IT Technical Support Specialist

Job Summary:
As a Health Information System (HIS) IT Technical Support Specialist, you will play a pivotal role in ensuring the seamless operation and optimal performance of our hospital's Health Information Systems (HIS).

Your primary responsibility will be to resolve technical issues escalated from first-line End User, providing advanced technical assistance to end-users.

You will collaborate with internal teams, and stakeholders to support HIS solutions, identify opportunities for system improvements, and ensure the successful integration of HIS within our hospital's Health IT applications.
Duties and Responsibilities:
- Resolve technical issues and inquiries escalated primarily from first-line Customer Support, ensuring timely resolution and minimal disruption to end-users.
- Support the HIS solutions within our hospital's Health IT applications, including troubleshooting hardware and software issues, optimizing system performance, and ensuring data integrity.
- Know-how of SQL, PL/SQL, and Oracle database understanding to write, modify, and tune queries for data retrieval and manipulation.
- Distil problems/issues down to their individual components and effectively articulate them to various audiences, including end-users, internal technical teams.
- Participate in identifying the new product features to meet the relevant end user's business needs, collaborating with internal teams to ensure accurate development and implementation.
- Collaborate with the internal technical team to resolve issues impacting end-users, advocating for timely resolutions and effective communication throughout the process.
- Participate in the process improvement projects aimed at enhancing supported solutions, streamlining workflows, and improving end-user experience.
- Provide technical support to HIS system users via ticketing system, phone, and remote access, demonstrating patience, professionalism, and expertise.
- Identify gaps in user knowledge and provide system training as appropriate, empowering end-users to effectively utilize HIS functionalities.
- Provide personalized coordinated care, and support for staff and families.
- Treat people with dignity, compassion, and respect.
Qualifications:
Bachelor's degree in Computer Science, Engineering, Systems Analysis, Health Informatics, Health Services, or related field.
Professional experience:
Minimum of 2+ years of experience in technical support roles, with a focus on Health Information Systems (HIS) is a must.