Skill Farm Members are inivited to apply for the following role:Roles & Responsibilities: Respond to internal and external customers promptly and courteously always providing adequate clarification on the information being given. Undertake other duties at a similar level when required. Undertake duties at a higher level as required when requested by line management To make suggestions as appropriate to improve the efficiency and effectiveness of the Bank's procedures Resolves process problems and trouble shoots and performs verification/investigation of information outside normal procedures. Immediate escalation to the Manager Operations of any breach, risk or loss event suspected. Perform user acceptance testing pertaining to operations Perform business continuity recovery team activitiesSkills & Qualifications:A minimum 3 year's prior experience in banking operations.Specialist Skills/Competencies Required For The RoleBasic computer skillsAn understanding of AML within the UAE and Central Bank regulations relating to transactional processingGood English language aptitude