Client Service Analyst I

DescriptionResponsibilities: The Senior Support Specialist responsibilities include providing second level support for high impact issues reported by the clients, ensuring efficiency and client satisfaction Lead and serve as a role model for other support specialists while enforcing the company's policies and regulations Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Respond to customer queries promptly and effectively Update our internal databases with information about technical issues and useful discussions with customers Share feature requests and effective workarounds with team members Gather customer feedback and share it with our Product, Sales and Marketing teamsRequirements: BS degree in Information Technology, Computer Science or equivalent Experience as a Senior Support Specialist or similar CS role Knowledge of operating systems, web services, and API Proven support experience in software as a service (SaaS) and other cloud applications Ability to troubleshoot complex software issues. Excellent problem-solving skills and multi-tasking abilities