Call Center Agent "Banking"

Job DescriptionManage large amounts of inbound and outbound calls in a timely manner. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Build sustainable relationships and engage customers. Management and resolve customer complaints. Agent Qualifications And SkillsBachelor’s degreeStrong communication skills in both English and Arabic. Proficient in relevant computer applicationsStrong communication skills along with active listening and business writing skills2 -3 years of experience in working in a bank as call center / customer service agent. Basic Knowledge of banking transactions Excellent data entry and typing skills. Ability to handle stressful situation appropriately.