Senior Accountant - Account Receivable - UAEN - Dubai Holding Community Management

Accounts Receivable Operations Management

Lead the end-to-end accounts receivable process, including the accurate and timely preparation and issuance of invoices for all services provided.
Oversee and execute the precise posting and allocation of customer payments.
Monitor customer accounts for non-payments, delayed payments, and other irregularities, ensuring proactive follow-up on outstanding receivables.

Collections & Dispute Resolution

Develop and implement effective collection strategies to minimize outstanding balances and bad debt.
Act as a primary point of contact for complex billing discrepancies, payment disputes, and other issues raised by clients or internal stakeholders.
Investigate and resolve complex accounts receivable issues in a timely, professional, and legally compliant manner.
Liaise with customers via various communication channels to facilitate prompt payment and address inquiries.

Reconciliation & Analysis

Perform complex and regular reconciliations of customer accounts, bank statements, and general ledger accounts to ensure accuracy and resolve discrepancies.
Prepare comprehensive reports on accounts receivable aging, collections performance, and cash flow projections for management review.
Analyze accounts receivable data to identify trends, potential risks, and opportunities for process improvement.

Process Improvement & Compliance

Ensure strict adherence to DHCM's financial policies, procedures, and internal controls related to accounts receivable.
Identify, recommend, and assist in implementing improvements to accounts receivable processes to enhance efficiency, accuracy, and compliance.
Support internal and external audits by providing necessary documentation and explanations related to accounts receivable.
Maintain complete and accurate records for all accounts, including detailed documentation of collection efforts, payment arrangements, and dispute resolutions.

Team Support & Collaboration

Provide guidance, mentorship, and support to junior team members within the Accounts Receivable function.
Collaborate effectively with internal departments (e.g., Community Management, Legal, Sales) to resolve billing issues and ensure seamless operations.

Health, Safety, and Environmental (HSE) Responsibilities

Ensure full compliance with DHCM’s Health, Safety, and Environmental (HSE) Policy, governance framework, and standards by conducting all tasks according to HSE procedures, attending mandatory training, actively reporting hazards, near misses, or incidents, and utilizing appropriate Personal Protective Equipment (PPE) as identified in risk assessments.
Qualifications, Experience, & Skills

Skills

Exceptional analytical and problem-solving skills with strong attention to detail and accuracy.
Superior communication, negotiation, and interpersonal skills, both written and verbal, for effective client and internal stakeholder interactions.
Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a high-volume environment.
Proven ability to manage and resolve complex financial discrepancies and disputes.
Customer-centric mindset with a commitment to maintaining positive client relationships.