IT Support
Abu Dhabi, United Arab EmiratesPosted 2 months ago102People have clicked1 open position
Job Details
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Job Description
- Respond to and resolve problems that are escalated to the IT Support Team, ensuring timely communication on issue status and resolution
- Update and maintain IT Operations documentation and Knowledgebase articles
- Assist with Service Request fulfilment and project-based work
- Support and Maintain desktop and mobile technologies
- Work with 3rd party vendors to resolve issues when required
- Understanding of a domain/corporate IT environment including PC/Laptop setup
- Basic knowledge of network technologies (LAN, WAN, Wireless) and VPN clients (Cisco, SonicWall, Fortinet, etc.). • Able to investigate, analyze and troubleshoot end-user issues with laptops, desktops, network printers and hardware, Mobile devices (iPhone, Windows Mobile, Android, etc.)
- Able to multi-task by working on several open tickets/projects simultaneously; ability to make decisions on issue resolution without supervision
- Familiarity with Microsoft SQL, Microsoft Dynamics, Veeam Data Protection, and VMWare preferred
- Windows Operating system - XP-Windows, 7 – 10.
- Windows Servers (file servers, print servers, DNS, AD, RODC etc.).
- MS Office applications (Outlook, Word, Excel, PowerPoint, Visio, Project) – 2000-2016.
- Email support – Exchange & POP.
- MS Active Directory Administration.
- Office 365 Administration and support.
- Citrix desktop support.
- Firewalls, Routers and AP.
- Basic network, computer hardware, printer, and mobile device support
Requirements
- Should be fluent in English & Arabic Language
- Associates Degree in Information Technology or related field
- 5 years’ experience providing IT systems and end-user support in person and over the phone
- Ability to take part in an on-call rotation requiring occasional after-hours availability (both onsite and remote)
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