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Customer Care Specialist

Sun Pyramids Tours
Faisal, Giza

Customer Care Specialist

Faisal, GizaPosted 1 month ago
15Applicants for1 open position
  • 14Viewed
  • 3In Consideration
  • 10Not Selected

Job Details

Experience Needed:
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Job Description

  • Validate all the written reviews & rating out the platforms.
  • Service quality monitoring.
  • Assist the quality supervisor implementing and developing quality criteria.
  • Ensure customer complaints are attended in a prompt manner and satisfactory resolved in a direct way with the clients.
  • Channeling customer feedback to the business on timely basis.
  • Ensure service surveys are conducted timely.
  • Analyzing customer satisfaction rates and adhere to customer care standards.
  • Assisting quality supervisor in recommending adequate resolution for customer complaints.  

Job Requirements

  • Bachelor degree tourism and hotels or any related field.
  • 2-3 years of experience in quality / customer complaint team.
  • Good knowledge of TQM (Total Quality Management).
  • Very good command of English.
  • any second language will be a plus.
  • Excellent command of M.S Office.

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