As a technical Operations manager, your role will include:

• Solving individual or global internal/external complaints over several channels.
• Implementing required systems configuration and operational changes in production platforms including upgrades & expansions.
• Automating system administration tasks utilizing open-source configuration management tools.
• Diagnose system operational problems quickly and effectively:
  • As a 24X7X365 company, holidays, weekends and on-call responsibilities are required.
• Coordinate with vendors to resolve hardware and software problems.
• Ensure End to End Service Monitoring is in place for all services.
• Perform reporting, data, and requests within assigned responsibilities.
• Perform Capacity assessments.