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Job Description
Language Manager is responsible for leading and managing in-house and freelance talents efficiently to achieve main company goals.
Planning
Language Manager shall work closely with Regional Managers to participate in:
- Capacity and team expansion Plans.
- Setting plans for team development and improvements.
- Sharing in setting team performance metrics /KPIs
- Developing or improving processes, methods, workflows for the Language(s) in the scope
Hiring/Sourcing - Hiring suitable talents for language(s) in scope
- Responsible for long term/strategic hiring/sourcing
- Process hiring-related procedures such as Service Level Agreements and employment contracts and documentation
- Responsible for building teams for language(s) in scope
Talent qualification and Profile Update - Setting and monitoring qualification plans for talents (technical and linguistic training)
- Classifying talents based on their capabilities and skills
- Updating talents profiles to match their capabilities and skills
Quality - Evaluating team quality
- Logging and maintaining records of team quality
- Supervising and monitoring feedbacks and arbitrations
- Sharing in New Accounts setup
- Responsible for creating and maintaining a Language-specific style guide(s)
- Responding to quality meetings/calls with clients
- Supporting talents in solving any language-related issues as needed
- Resolving linguistic issues and queries
Complying with Company’s Quality Management System (QMS)
Monitor and Control - Tracking and monitoring translation quality
- Monitoring and tracking team KPIs
- Monitoring flow and utilization
- Monitoring cost and profitability
- Monitoring financial payments to all talents in scope
Finance: - Monitoring and enhancing language expenses according to the language plan.
- Pricing plans, vendor rates & negotiation.
- Following up vendors’ payments with the Finance department.
Job Requirements
- University degree (Bachelor's degree or higher) in Linguistics, Translation or language-related domain).
- Not less than 7 years of experience in the translation/localization field.
- Not less than 3 years of experience in managing translation/localization
Skills:
- Attention to details
- Strong communication and negotiation skills.
- Relationship building skills
- Multitasking skills
- Time Management skills
- Data analysis skills
- Active listening skills
- Critical thinking skills
- Computer software skills
- Excellent command of Microsoft Office applications.
- Judgment and decision-making skills
- High level of spoken and written English
- Problem-solving skills
- Performance Management skills
- Knowledge transfer skills
- Giving Feedback
- Setting Goals
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