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Job Description
- Expert consulting for SuccessFactors Learning Management Systems modules.
- Conduct discovery meeting with customers, conveying effectively the purpose and value of the SAP -Cloud HCM (SuccessFactors) solutions.
- Accountable for day to day work and collaborate with project manager and team members to ensure a successful project outcome.
- Complete implementation projects on time and within budget.
- Manage the relationship with the customer and be the SAP primary “face' to the customer throughout the implementation process
- Educate the customer on employee database and technical requirements
- Provide best-practice guidance on customer processes and knowledge on how to leverage the solution to add value to organization
- Document and track customer product enhancement requests and discovered product issues.
- Provide train-the-trainer, administrative, and reporting training to the customer
- Act as a translator between customer requirements and technical requirements
- Document customer business needs, implemented/configured processes, and any unresolved open action-items; deliver this documentation to Customer Support
- Create referenceable customer leads by engaging with the customer to provide high levels of customer delight
- Master and maintain detailed knowledge of SAP Cloud HCM (SuccessFactors) product-suite configuration options, including reviewing the quarterly release updates
- Provide support with scoping requirements and write scoping requirements for the Statement of Work
- Ability to handle multiple projects and assignments with shifting priorities at the same time
Job Requirements
- At least one end to end implementation.
- Integration with SF talent modules is required.
- Minimum 2 years of experience.
- Good knowledge of business processes, technical documentation, and systems implementation.
- Experience working with the SuccessFactors implementation methodology
- This includes consulting skills, business knowledge, and packaged solution expertise to effectively integrate
- packaged technology into the client's business environment in order to achieve client expected business results.
- Knowledge in current SF version is required.
- Knowledge of SAP HCM is an added advantage