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Job Description
We are looking for a professional Reservation & Ticketing Agent to handle hotel and flight bookings for our clients. The candidate will be responsible for providing excellent customer service, managing reservations through Global Distribution Systems (GDS), issuing tickets, and ensuring smooth travel arrangements.
Key Responsibilities:
- Manage hotel and flight bookings through GDS systems (Amadeus, Sabre, Galileo).
- Planning and organizing complete travel packages (Flights Hotels & Transportation)
- Issue, reissue, and cancel flight tickets as per airline policies.
- Provide accurate information regarding travel requirements, baggage policies, and visa rules.
- Communicate with clients in a professional and courteous manner.
- Handle customer inquiries, complaints, and requests efficiently.
- Prepare travel quotations, invoices, and itineraries.
- Maintain updated knowledge of airlines, hotels, promotions, and offers.
Job Requirements
Required Skills & Qualifications:
- Strong knowledge of GDS systems (Amadeus, Galileo, Sabre).
- Good command of English (spoken and written).
- Excellent customer service and communication skills.
- Ability to work under pressure and meet deadlines.
- Problem-solving and negotiation skills.
- Good computer literacy (MS Office, Outlook).
- Attention to detail and accuracy in bookings.
- Previous experience in a travel agency is preferred Minimum [1–3 years] of experience.
