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Job Description
- Act as the first point of contact for all functional and system-related concerns from clients or other employees.
- Installing and configuring computer hardware, software, systems, peripheral communications equipment, networks, printers, and scanners as per company standards, setting up accounts for new users, and support User’s Email Access and Troubleshooting.
- Establish routine tasks to clean and update systems related to end user machines.
- Support the HQ and Branches Network Infrastructure including Cables Termination, Routers, and Switches installation and configuration.
- Analyzing, troubleshooting, and evaluating technology issues, and fixable to support employees in different ways and solve issues in place, via the telephone or Email.
- Troubleshoots and performs various technical computer and peripheral repair duties that include but are not limited to server backup operations, identification, and replacement and repair of components.
- Updates existing security software on networks and workstations. Tests existing operating systems and personal computers for potential viruses and security problems.
- Monitors status of network equipment to ensure constant availability. Takes corrective actions and notifies other staff of unresolved problems.
- Performs other related duties as assigned
Job Requirements
- BSC. Engineering or computer science or information and computers.
- Knowledge of surveillance system, WIFI configurations, CCTV system and Sophos Firewall
- Troubleshoot and maintain all types of Computer H/W & S/W, and ADSL lines issues.
- Understanding of AD, DHCP, DNS, FTP, office 365, virtualization, Kaspersky and TCP/IP and commands.
- Communication skills, people & cutsomer oriented, time management and problem solvig.
